Request deletion of your data

How to ask us to delete your account and the data attached to it, and what happens once you do.

How deletion works

You can ask us to delete your account and the personal data attached to it. This page explains how to ask and what happens next.

Send the request from the email address on the account.
We remove your account, your phone number, your uploaded photos and the place information worked out from them, and your saved addresses.
We complete the deletion within 45 days of verifying the request.
Postcards already printed or in the post cannot be recalled.
Order and tax records are kept where the law requires it, and nothing more.
Unused credits are forfeited when an account is deleted.